At Ameroc Hardware Shop, we are committed to delivering industrial-grade metal components and precision cabinet hardware to professionals worldwide. Our shipping and returns policies are designed to ensure you receive your materials efficiently and have clear guidelines for any necessary returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your project timelines:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (Orders over $50): Shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

International Shipping

We ship globally (excluding certain remote areas in Asia and other regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We accept returns within 15 days of receiving your order, provided the items are in their original, unused condition with all packaging intact.

Non-Returnable Items

Due to the specialized nature of our industrial products, the following cannot be returned:

  • Custom-cut aluminum bars, rods, or tubes (made to your specifications)
  • Chain and rope products that have been cut or uncoiled
  • Opened packages of clevises or structural braces
  • Cabinet hardware (hinges, knobs, pulls) with installation marks or removed protective coatings

Return & Exchange Process

Step 1: Submit Your Request

Email our returns team at [email protected] with the following information:

  • Your order number
  • Product(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Ameroc Hardware Returns Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product(s) to return:

  • [Product Name, e.g., “6061 Aluminum Bars 1/2″ diameter”]
  • [Quantity]

Reason for return: [Please specify – wrong item, damaged, incorrect specifications, etc.]

I would prefer: [Refund / Exchange for

New
2X4Basics Black Resin Firewood Rack Bracket Kit 96 In. L 1000 Lb
Quick View

Angles, Braces and Brackets

2X4Basics Black Resin Firewood Rack Bracket Kit 96 In. L 1000 Lb

Original price was: $14.99.Current price is: $10.49.
]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Within 2 business days, our team will email you:

  • Return authorization number (RMA)
  • Return shipping instructions
  • Any special packaging requirements for industrial materials

Step 3: Ship Your Return

Securely package your items using the original packaging when possible.

  • Aluminum/brass rods/tubes should be wrapped to prevent surface damage
  • Small hardware items (drawer slides, cabinet pulls) should be in their original boxes
  • Include the RMA number clearly on the outside of the package

Ship to:
Ameroc Hardware Returns
1004 Bellflower Street
Livermore, US 94551

Step 4: Processing Your Return

Once received, we will inspect the items within 3 business days and notify you via email about the status of your return.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically processed within 24 hours
Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges of incorrect or damaged items:

  • Follow the standard return process
  • In your request, specify the replacement product needed
  • We will ship the replacement once the return is received (expedited shipping available at additional cost)

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (especially critical for structural components like braces or aircraft cables):

  1. Take photos of the packaging and damaged items
  2. Do not install or use the components
  3. Contact us immediately at [email protected] with “URGENT: Damaged Industrial Materials” in the subject line

We will arrange for expedited replacement at no additional cost for verified cases.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs unless the error was ours
  • Clearly mark the package as “Returned Goods” to avoid customs fees
  • Include all original commercial invoices

Need Assistance?

Our industrial hardware specialists are available to help with returns of metal components or cabinet hardware: