At Ameroc Hardware Shop, we’re committed to providing quality hardware solutions with reliable global delivery. Below you’ll find answers to common questions about our products, shipping, payments, and more.
Product Questions
What types of hardware products do you specialize in?
We specialize in three main categories:
- Metal components: Including aircraft cables, aluminum/brass/copper rods and tubes, steel angles, and structural braces
- Cabinet and furniture hardware: Hinges, knobs, pulls, latches, locks, and drawer slides
- General hardware: Chain, rope, clevises, casters, and various brackets
How do you ensure the quality of your metal components?
All our metal products (aluminum bars, brass rods, copper tubes, etc.) are sourced from reputable manufacturers and undergo quality checks before shipping. Industrial-grade materials are selected specifically for fabrication and construction applications.
Do you offer bulk discounts for large orders?
Yes, we offer quantity discounts for bulk orders, particularly on metal rods, tubes, and cabinet hardware components. Please contact our team at [email protected] for customized quotes.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after processing (1-2 days)
- Free Economy Shipping (via EMS for orders over $50): 15-25 business days after processing
How do you package long metal components like aluminum tubes?
We use protective tubes for aluminum/brass rods and bars to prevent bending during transit. Heavy items like steel angles are palletized, while small hardware is packed in compartmentalized boxes for protection.
Do you ship worldwide?
We ship globally to most locations, excluding some Asian countries and remote regions. All international shipments include proper HS codes on commercial invoices for smooth customs clearance.
How can I track my order?
Both shipping methods include tracking:
- Standard shipments: Full tracking through DHL/FedEx
- Economy shipments: Tracking available via EMS
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date if items don’t meet your expectations (e.g., brass rods not matching specifications or cabinet pulls with finish variations).
How do I initiate a return?
Contact our team at [email protected] with your order details and reason for return. We’ll provide return instructions and process your refund once we receive the items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Additional Questions
Where are you located?
Our warehouse is located at 1004 Bellflower Street, Livermore, US 94551. This is where all orders are processed and shipped from.
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. We typically respond within 1 business day.
Do you offer technical support for your products?
While we don’t provide engineering consultation, our team can offer basic guidance on product selection for your project needs, especially regarding metal components and cabinet hardware applications.
“We stand behind every shipment with the same commitment to quality that goes into our product selection.” – The Ameroc Hardware Team